Our world-class support team is available 24/7 to ensure your success with OneStream.
World-class support starts with responsiveness. When you need help, there is no substitute for the ability to get a fast response, and support from someone dedicated to your success.
OneStream Customer Support Engineers become your advisor, guiding you to the right answer the first time. They have direct access to the whole organization including implementation support and development.
Our support engineers are dedicated to resolving your ticket in a timely fashion and will champion your issue to completion.
Single-Tier Support Model
Multi-tier tech support has been a proven failure with your first call typically handled by someone who simply can’t solve your problem. OneStream employs a single-tier support model which means your customer support engineer will take you from response to resolution.
Remote Implementation Consultants
OneStream employs a team of remote implementation consultants that sit right next to Customer Support for immediate help with those “how to” questions.
Implementation experts can help guide you to the right information.
If your resources are tight, we can step in and create a mini project from 30 minutes to 30 hours to meet your tight deadlines.
We proactively add repeatable items as enhancement requests to eliminate them in the future.
OneStream Community Message Board
The OneStream Community Message Board gives our community access to a collaboration area for general OneStream discussions, shared experiences and best practices. Customers can “Follow” certain topics and keywords so they can keep up to date on the specific services they are interested in.
You can access the Community Message Board through the Support Portal.
Knowledgebase for immediate and searchable FAQ’s and real examples of “how to”.
Documentation with a detailed step-by-step product guide to every aspect of the product functionality.
Release notes with a clear history of all new product features and enhancements providing you with the capability to understand the improvements and how they can be leveraged by your organization.
Community Message Board lets you collaborate with other customers and services professionals on discussions, shared experiences and best practices.
Delivering 100% Customer Success
“OneStream expanded our financial reporting model and gave us a more powerful management and ad hoc reporting system. In addition to providing a great solution, our smooth implementation can be attributed to extensive knowledge of the OneStream team along with their professionalism and high level of support throughout the entire process.”
Visit our customer support portal to access our knowledgebase, documentation, release notes, and community message board where you can collaborate with other customers and services professionals on discussions, shared experiences and best practices.