People meeting and looking at notes

Customer Support

Dedicated to 100% Customer Success

Our world-class support team is available 24/7 to ensure your success with OneStream.

Support Portal

World-class support starts with responsiveness. When you need help, there is no substitute for the ability to get a fast response, and support from someone dedicated to your success.

Satisfied Customers

Fruit of the Loom
AAA Life Insurance Company
Damen Shipyards
Johnson Outdoors
Herbalife
The Hackett Group

  • Single-Tier Support Model

    Multi-tier tech support has been a proven failure with your first call typically handled by someone who simply can’t solve your problem. OneStream employs a single-tier support model which means your customer support engineer will take you from response to resolution.

    A group of four people sit around a table in an office room. They are reviewing various documents and charts showing some analytics.

  • Remote Implementation Consultants

    OneStream employs a team of remote implementation consultants that sit right next to Customer Support for immediate help with those “how to” questions.

    • Implementation experts can help guide you to the right information.
    • If your resources are tight, we can step in and create a mini project from 30 minutes to 30 hours to meet your tight deadlines.
    • We proactively add repeatable items as enhancement requests to eliminate them in the future.
    Portrait shot of four people collaborating closely on a laptop

  • OneStream Community Message Board

    The OneStream Community Message Board gives our community access to a collaboration area for general OneStream discussions, shared experiences and best practices. Customers can “Follow” certain topics and keywords so they can keep up to date on the specific services they are interested in. You can access the Community Message Board through the Support Portal.

    Woman working in a home office smiling at someone out of the frame

OneStream Support Portal

  • Knowledgebase for immediate and searchable FAQ’s and real examples of “how to”.
  • Documentation with a detailed step-by-step product guide to every aspect of the product functionality.
  • Release notes with a clear history of all new product features and enhancements providing you with the capability to understand the improvements and how they can be leveraged by your organization.
  • Community Message Board lets you collaborate with other customers and services professionals on discussions, shared experiences and best practices.
Access the Support Portal

Delivering 100% Customer Success

“The OneStream platform is now core to McCain Foods Limited – uniting consolidation, planning, tax and analysis teams. OneStream Services’ strong leadership and technical knowledge was instrumental in our successful implementation. Their ability to actively listen to our goals and objectives and interpret during the design phase allowed us to create a system not only to satisfy our immediate needs, but to address our future needs.”

Richard N. Burton

McCain Foods

Man with a teblet in orange warehouse looking at the camera
See Case Studies

Featured Resources

E-Book

The New CFO Imperative: Unifying ESG & Financial Reporting

View ebook
Stock photo of four people are sitting around a table in a office engaged in a meeting. Papers and a glass of water lay on the table.
Whitepaper

Exploring Value Realization with OneStream

View whitepaper
E-Book

Budgeting, Planning and Forecasting

View ebook
Blog Post

What Is Long-Range Planning, and Why Does It Matter?

View blog post
All Resources

Contact Customer Support

Visit our customer support portal to access our knowledgebase, documentation, release notes, and community message board where you can collaborate with other customers and services professionals on discussions, shared experiences and best practices.

Support Portal
FPO